Tsingshan Holding Group has built a global industrial footprint across stainless steel, nickel, and the new-energy supply chain. Indonesia is central to that footprint, with operations connected to the Morowali and Weda Bay industrial ecosystems. At this scale, workforce administration is not back-office paperwork. It is operating infrastructure.
Every hiring wave creates a stream of offer letters, employment agreements, contract renewals, amendments, transfer letters, compensation notices, contractor documents, and policy acknowledgements. The process has to work for employees on industrial sites, local HR teams in Indonesia, regional stakeholders in Southeast Asia, and group functions that need consistent governance across borders.
Tsingshan uses Nota Sign to bring those workforce agreements into one digital process built for Indonesia. The workflow combines reusable HR templates, mobile signing, localized identity verification, digital signatures routed through an Indonesian electronic certification provider, e-Meterai support, audit-ready evidence, and regional service delivery from Nota Sign's Singapore data center.
“When hiring demand rises, the agreement process cannot become the bottleneck. Nota Sign gives our Indonesia HR teams one localized flow—from identity verification to signed and stamped employee records.”
— Head of Human Resources, Indonesia Operations, Tsingshan Holding Group
The challenge
industrial hiring moved faster than paper-based HR operations
Workforce agreements in a large manufacturing environment are operationally different from occasional corporate contracts. Documents must reach employees working across sites and shifts. Signers may rely on a mobile phone rather than a corporate laptop. HR teams need to distinguish the correct agreement version, confirm the signer, apply the right signature route, add stamp duty where required, and return the completed record to the employee file.
Before the workflow was standardized, these steps were spread across paper, scans, email, messaging, and shared folders. HR administrators spent time preparing duplicate document sets, following up with employees and managers, checking whether the right version had been signed, and manually filing the final PDF. A missing page, unclear identity record, or incomplete stamp-duty step could send the agreement back through the process.
Cross-border governance added another layer. Indonesia teams needed a locally relevant signing experience, while regional and group stakeholders needed consistent access controls, status visibility, retention rules, and evidence. A generic international eSignature flow could digitize a signature, but it could not by itself connect Indonesian identity verification, local trust services, e-Meterai, regional hosting, and group-level administration.
The requirement was clear: create one workforce-agreement workflow that was fast enough for high-volume hiring, localized enough for Indonesia, and structured enough for enterprise governance.
The solution
one localized agreement workflow from HR system to employee record
Nota Sign gives Tsingshan a repeatable path for standard workforce documents. HR teams generate an agreement from an approved template or connected HR process, assign the employee and internal approvers, and route the document in the required order. The employee opens the request on a mobile browser, completes the configured identity check, and signs through the applicable Indonesian trust-service route.
For documents subject to Indonesian stamp duty, e-Meterai can be applied within the same controlled process. Nota Sign then returns the completed document, signing evidence, identity-verification record, timestamps, certificate information, and workflow history as one reviewable package.
The result is not simply a faster signature. It is a connected operating model for preparing, issuing, signing, stamping, tracking, and retaining workforce agreements.
1. Localize trust, not just the signing page
Nota Sign connects Tsingshan's workflow to an Indonesian trust service without exposing the underlying provider in the employee experience. The signing route uses a recognized Indonesian PSrE framework for certificate-backed electronic signatures, while localized KYC supports the identity-verification step required by the configured assurance level.
This matters because workforce digitization depends on more than placing a signature image on a PDF. HR and legal teams need evidence that links the signer, the signing action, the document version, and the electronic certificate. Nota Sign keeps those elements together so authorized reviewers can trace how the agreement was completed.
Where stamp duty applies, e-Meterai is added as part of the workflow rather than handled through a separate manual portal. That removes another handoff and gives HR a clearer record of which document was stamped, when the stamp was applied, and which completed file belongs in the employee record.
2. Make the employee's phone the default signing surface
A workforce process only scales when it works for the signer. Nota Sign keeps the employee journey focused: open the secure link, complete the required identity step, review the agreement, sign, and receive the completed record. No specialized hardware or desktop software is required for the standard flow.
Templates and role-based routing keep the process consistent across recurring use cases, including new-hire agreements, fixed-term renewals, compensation changes, transfers, contractor engagements, and policy acknowledgements. Automated reminders reduce manual follow-up, while live status lets HR see whether an agreement is waiting for an employee, an internal approver, identity verification, or completion.
This gives HR teams an exception-based operating model. Instead of checking every document manually, administrators can focus on agreements that genuinely need attention.
3. Run locally relevant workflows with regional and group-level control
Tsingshan's Indonesia teams need local execution, but the company also needs a platform that fits a wider international operating model. Nota Sign supports the workflow from its Singapore data center and uses a multi-data-center architecture for regional service resilience, controlled access, and separation between operating environments.
Permission-aware workspaces allow business units to manage their own agreements while group administrators maintain standards for templates, roles, authentication, retention, and audit access. API integration and event notifications connect the signing process with HR, onboarding, document-management, or employee-record systems, so status and completed files do not depend on manual re-entry.
This architecture creates a practical balance: the Indonesia workflow uses local identity and trust services, the employee gets a simple digital experience, and authorized regional or group teams retain visibility over the process and evidence.
“The value is not just faster signatures. It is having local trust services, regional data controls, and evidence that headquarters can govern through one platform.”
— Head of Digital Transformation, Tsingshan Holding Group
The results
faster onboarding without giving up local trust or enterprise control
After standardizing the process with Nota Sign, Tsingshan reduced the turnaround for standard employment agreements from three business days to less than 24 hours. Agreements no longer wait for printing, physical handoffs, scanning, or manual status checks before the next action can begin.
HR administration time across document preparation, signature chasing, identity-record collection, and filing fell by 65%. Reusable templates, role-based routing, automated reminders, and direct return of completed records removed repeated coordination work from each agreement.
The standard workflow is now 100% digital from agreement issue to employee record. Local KYC, PSrE-backed signing, e-Meterai where required, timestamps, and audit evidence remain connected to the completed document. Employees can complete the process remotely, while HR, legal, and authorized group stakeholders work from the same status and evidence set.
The operational impact is most visible during hiring peaks. HR can issue more agreements without increasing administrative effort at the same rate, new employees arrive with documentation completed, and regional teams gain a consistent process that can be extended to additional Indonesia entities and workforce use cases.
What global manufacturers can learn from Tsingshan's Indonesia workflow
Large industrial employers should treat workforce signing as a regional platform decision, not a PDF tool purchase. The most effective model combines three layers:
- A usable employee journey that works on mobile and minimizes unnecessary steps.
- Local trust and tax-document support through Indonesian KYC, PSrE digital signatures, and e-Meterai where applicable.
- Enterprise governance through templates, permissions, APIs, regional hosting, multi-data-center resilience, and audit-ready records.
This approach lets local HR teams move quickly without creating a separate process that headquarters cannot govern. It also gives the organization a reusable foundation for other high-volume agreements, including contractor onboarding, supplier labor documentation, safety-policy acknowledgements, training confirmations, and workforce changes.
About Tsingshan Holding Group
Tsingshan Holding Group is a Fortune Global 500 enterprise focused on stainless steel manufacturing and the new-energy industry chain. The group reports CNY 406.6 billion in 2024 sales and more than 210,000 employees worldwide. Its global production footprint spans China, Indonesia, India, Zimbabwe, and the United States, with Indonesia playing a major role in its nickel, stainless-steel, and new-energy operations.
